Sunday, July 26, 2009

Sicilian Express Disappointment.

I don't always blog about complaints with my orders in restaurants because I figured, if I am not happy with a dish, that's not always the restaurants fault. For example, if a dish is a little too salty for my taste, that's on me, not them, right? However, when you find something that's not supposed to be there, that's another story.

Last Thursday, July 23, 2009, my friend and I went to McKinley Hill to grab a sandwich from The Sandwich Guy (it was out for my post on that soon!) However, as we walked towards the stall, I chanced upon Sicilian Express. Being the pizza lover that I am, I couldn't resist but get one for take out, especially since McKinley Hill isn't so easy to go to. I also checked out the list of other branches and since there was none in the Paranaque area, I figured reheating it the next day, albeit not as great as fresh, would be good enough to give me a taste.

The next morning I heated myself two slices of the pizza, stuck it in a ziplock and got in my car to go to work. After taking two bites, I was shocked to feel a sharp pain suddenly in my mouth. I had bitten into something sharp and hard in the pizza. After spitting out what was in my mouth, I was appalled to find a chicken bone in my pizza. My white cheese pizza. I emphasized the white cheese pizza because there's supposed to be no toppings at all, what more a frigging chicken bone!!!I was disgusted by it and couldn't eat the rest of the pizza. I don't know if that bone had come from another guests' dish or what, but regardless of whether it was "clean" or not, it is unacceptable to have food waste on your order, right?

So at the end of the day, I can't say if the pizza was yummy or not. All I remember is that I was sorely disappointed by a pizza place I was so excited to try.

To be fair, however, I did receive good service from the waitresses and when I called the resto to inform them of my complaint, the manager Bhel was attentive to my complaint.


MerryCherry, MD said...

It's a good thing you're not a vegetarian. What I can't comprehend is, how did that chicken bone get there? Unless disorganized kitchen nila and mixed ang ingredients. But chicken bone? Ewww.

Rowena Wendy Lei said...

Yikes naman yan. O_o

leira said...

ay grabe!!! nakakatakot naman yun.. you could have choked..

Ria said...

hay naku...oo nga e. and it hurt ha! buti nalang i didnt crack my tooth or swallow it nga.

Hotchiqqa said...

ok lang sana if it was a topping like pepperoni or ham.. or chicken mismo.. but a bone? OA! baka naman sa house mo na din nakuha un? since sabi mo you reheated it the morning after..

and i agree with leira. you could have choked. buti nalang that didnt happen.

Ria said...

no way it could have come from my house. kasi i just opened the box, popped it into the toaster oven and left. this was first thing in the morning.

Dani said...

nyek! madalas pa naman kami umorder sa sicilian..and same flavor!!!

Ria said...

talaga? super bitin nga ako nun no!! umorder tuloy ako ng ibang pizza. at least dun alam ko safe ako hehe

Anonymous said...

We have conducted an investigation regarding the matter and we would like to point out several insights.

- white pizza basically don't have any meat toppings.

- All pizzas are freshly baked everyday, the pizza maker would have seen it right there and then before putting it in the conveyor oven.

- The pizza maker also need to slice it several times before he puts it in the box, he would have noticed right away any big object such as what looks like a wishbone in the picture.

- There are only 2 kinds of chicken available in our store: CHICKEN FILLET which were all delivered boneless already and CHICKEN WINGS - bone in - but doesn't look like the one in the picture.

Nevertheless, we would like to apologize for any inconvenience. We do hope you'll continue to patronize our product.

Good day!

MommyBa said...

I am very particular now with the food I eat especially after I experienced food poisoning with one of the close competitors of Starbucks a couple of years back. I haven't tried nor even heard of Sicilian Express 'til now. I don't actually buy their explanation about the incident.

We are TSG (The Sandwich Guy) regulars. I'm looking forward to your post about them soon.

admin said...

ewwwww, pano kaya nakarating ang buto ng manok sa pizza mo? good thing you weren't injured. :)

P.S. already added this blog to my food blog's blogroll.under letter O. cheers! :)

Anonymous said...

dont have nothing to say, and i know this is stupid, i think its lucky that what you had is a wishbone lol, u should have tried using it " make a wish and snap " lol maybe its destiny.

end.. lol see my comment is worthless

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